User Privacy Policy
Welcome to the privacy policy for Spider Bets. This page explains how we collect, use, store and protect the personal information you provide when you use our casino and sportsbook services. We take user privacy seriously and aim to give clear, practical information about the data we handle and the choices available to you.
Types of data we collect
We collect several categories of information to operate our services. This includes personal data you give us directly, technical data from your device and browser, and transactional data about your activity on the site.
Personal data
Personal data is information that identifies you. Typical examples we may collect include your name, date of birth, contact details, payment details required to process deposits and withdrawals, identity documents for verification, and account login information. We collect this data when you register, verify your account, or contact support.
Technical data
Technical data covers information about your device and how you use our site. This can include IP address, device type, browser type, operating system, screen resolution, language preferences, and usage logs. We use this data to improve site performance, diagnose issues and provide a consistent user experience.
Transactional data
Transactional data relates to your activity on the platform. Examples are deposit and withdrawal records, wagers placed, game history, betting markets accessed and promotional activity. We store this information to manage your account, process payments and detect unusual or fraudulent activity.
How we use your information
We use your data to provide and maintain accounts, process payments, verify identity, handle requests and disputes, send important service messages, and enforce terms and policies. Technical and transactional data also help us detect and prevent fraud, ensure fair play and optimise site performance.
Data protection practices
We implement administrative and technical safeguards to protect personal information. These measures include access controls, secure storage and encryption where appropriate. Access to your personal data is limited to authorised staff and service providers on a need-to-know basis.
Cookies and tracking technologies
We and selected partners use cookies and similar technologies to remember preferences, analyse site use and serve functional site features. You can manage cookie settings in your browser or through on-site tools. Blocking certain cookies may affect site functionality or your user experience.
Information sharing and third parties
We may share data with third parties when necessary to provide services, for payment processing, identity verification, fraud prevention, and legal compliance. We do not sell your personal information. Any third parties we work with are expected to protect data in accordance with their contractual obligations.
User rights
You have rights over your personal data, including the ability to request access, correction or deletion of information, and to object to certain processing where applicable. To exercise your rights, please contact us through your account settings or the support channels available on the site.
Access, correction and deletion
You can review and update many account details within your profile. For requests that require account verification, we will ask for reasonable proof of identity before making changes or deleting an account. Some data may be retained where required for regulatory, legal or security purposes.
Privacy policy updates
We may update this policy from time to time to reflect changes in our practices. We will post the updated policy on the site and indicate when it was last revised. Continued use of the service after changes means you accept the updated terms.
If you have questions about this policy, please use the support options inside your account.