Responsible Gambling Policy
At Spider Bets we take responsible gambling seriously. We want players to enjoy casino and sports activity in a controlled, safe way, and we encourage everyone to set personal limits and play within their means. This page explains the tools we offer, how to recognise risky behaviour, and where to turn for help.
Player protection principles
We aim to promote safe play through clear information, accessible support channels and practical account controls when available. We treat self-exclusion requests and responsible-gambling concerns with priority and confidentiality. Our staff are instructed to respond sensitively to anyone who asks for help or needs a break from play.
Activity-control tools
Available tools:
- Self-assessment test to help you evaluate your playing habits.
- Self-exclusion — you can request that your account is closed or blocked. Please contact our support team via live chat for assistance.
Some automated controls such as in-account deposit, wager, loss and session/time limits may not be available directly. If you would like help setting practical limits or arranging additional safeguards, contact live chat and our team will explain the options we can provide.
Deposit, loss and time limits
We encourage all players to set a clear budget before they start. If you want to manage your activity, consider simple rules such as limiting deposit frequency, capping session time, or setting a weekly loss limit for yourself. If you need help implementing formal limits and they are not available in your account, contact live chat and we will discuss possible solutions.
Self-exclusion and account breaks
To request self-exclusion or a temporary account break, contact live chat and our support team will guide you through the process. Self-exclusion requests may take up to 10 business days to be fully activated. When you contact us we will explain available options and follow up to confirm the exclusion.
Signs of problematic behaviour
- Chasing losses or increasing stakes after losing
- Neglecting work, family or obligations because of play
- Spending more time or money than intended
- Feeling anxious or irritable about gambling activity
- Hiding gambling activity from others
Tips for maintaining control
- Set a clear deposit budget and stick to it.
- Decide session length in advance and take regular breaks.
- Use a self-assessment test to review your habits regularly.
- Avoid gambling when upset, stressed or under the influence of alcohol.
- Keep payment methods separate and consider limiting saved card details.
- Talk to a trusted friend or family member if you feel concerned.
Professional help and support
If gambling causes distress or financial harm, please seek professional help. We recommend contacting a local support service, healthcare professional or a trusted adviser in your area. If you are in immediate crisis, contact emergency services where appropriate.
If you need assistance now, start a live chat with our team and we will help you arrange the next steps. For ongoing information and support options, visit your account responsible-gambling area or contact our support team. SpiderBets is committed to helping you play safely.